Shipping, Delivery & Returns

Delivery

$4.99 US Delivery!
Accepted orders are normally dispatched within 48 hours of the order being placed on our website except on weekends and bank/public holidays when we normally do not work. Orders will usually arrive within 2-5 business days.


Confirmation

When we receive your order we will send you a confirmation via e-mail with information about your order. Save the order confirmation to be on hand at any contact with customer service.


Returns

We stand by the quality products. That is why we are pleased to offer a 60 Day Money Back Guarantee! If for some reason you are not happy with your remote for any reason we will refund your money, NO QUESTIONS ASKED!

To be eligible for a return, your item must be in the same condition that you received it.

There are certain situations where only partial refunds may be granted (if applicable)

-    Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-    Any item that is returned more than 60 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If approved, you will receive an email from us and your refund will then be processed and a credit will automatically be applied to your account. Please allow up to five business days for transfer of funds.


Late or missing refunds

If you have not received your refund after waiting five business days from the approval email, first check your bank account once again to verify.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info.sloth.candle.co@gmail.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info.sloth.candle.co@gmail.com.


Your right to cancel

You have the right to cancel an order but we will not refund the packing and postage charges if the goods have already been processed for shipping.


Shipping

To return your product, we shall provide you with the mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.


Contact

All instructions to cancel, return, refund, or exchange should be clear and quote the acknowledgement number on the email you have received at the time you placed your order.